Preferred Time Delivery

In our constant endeavour to provide convenience to our esteemed Customers, we are pleased to announce the launch of Preferred Time Delivery Scheme.

The facility is being launched to start with for customers in Mumbai, Kolkata, Delhi, Chennai, Bangaluru, Hyderabad and Pune and also outskirts of these cities i.e. Gurgaon, Noida, Faridabad, Ghaziabad, Sonepat, Thane, Navi Mumbai, Kalyan, Mira Bhayander etc. The scheme will be extended to all towns having population of about 10 lakhs in the near future.

Under the scheme, Customers can choose to receive the refill cylinder delivery at home on the day and time of his choice.

The applicable charges approved by the Government as given in the table below

Time Slot	*Charges per delivery in Towns with population of ten lakh and above	*Charges per delivery in other Towns

Before8 AM	Rs.50	Rs.40
8AM to 11 AM	Rs.25	Rs.20
11 AM to 3 PM	Rs.25	Rs.20
3 PM to 6 PM	Rs.25	Rs.20
6 PM to 8 PM	Rs.50	Rs.40
Only Saturday/Sunday ( 8 AM to 6 PM )	Rs.25	Rs.20

*Inclusive of Service Tax

The customer can opt for any one of the following three options

Preferred Time Customer

A Customer can opt for preferred time on any day starting from Monday upto Friday. Such a choice would indicate that he is ready to accept the cylinder on any day from Monday to Friday on the fixed time slot specified. If the delivery cannot be made on the preferred time slot on a particular day because the Customer is not available, the cylinder will be delivered on the next day same time slot.

Preferred Day and Time Customer

A Customer can opt for a day in addition to the selected time slot. This option means that the Customer is ready to accept the refill delivery only on the specified day and time. If the delivery cannot be made on the preferred time slot on a particular day because the Customer is not available, the next delivery will be made on the same day and time in the following week.

Saturday/Sunday Preferred Customer

A Customer can opt for either Saturday or Sunday. This option means that the Customer is ready to accept the refill delivery at any time between 8 am and 6 pm on the preferred day. There is no option for a time slot on Saturday and Sunday. If the delivery cannot be made on the preferred day because the Customer is not available, the delivery will be made on the same day and time in the following week.

Domestic LPG being subsidized, customer will not receive the cylinder out of turn. After customer's refill booking matures, the cylinder will be delivered to him on the next preferred time/day/day and time as per the choice.

For example customer is a Sunday preferred time customer and has booked her refill on Saturday 1st of June. But on that day distributor was delivering cylinders booked by customers on 25th day of May. After customers booking matures, say on Wednesday 5th June, he will receive the cylinder on next preferred day, Sunday 9th June.

Registration to become a Preferred time Customer

A Customer will need to register to become a preferred time customer.
A Customer can register through any one of the following routes:

-	Customer can submit a registration in the stipulated format/plain paper.
-	Customer can do registration through the websites www.ebharatgas.com

Registration is one time. But a Customer can change the preferred day and time of choice after a period of six months. When customer registers for change, the same would be effective within 48 hours.

Once a Customer registers as a preferred time customer for a specific time/day/day and time he need not mention the day and time at the time of refill booking. The system provided with the distributors will automatically identify customer's status.

Preferred Time Customer will receive cylinders only on the day/day/day and time she has already chosen.

Customer can de-register through submission of an application physically to distributor or through web site.

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